Listening and responding
Complaints
If something has not met your expectations, we would like to understand and respond.
How to contact us
You can email info@pranahealth.co.uk, speak to reception at London Natural Health Centre, call 020 7242 6665 and ask for glōh, or write to glōh, 46 Theobalds Road, London WC1X 8NW.
It helps to include your name, a way to contact you, the date of your visit and a description of your concern. We can discuss sensitive treatment details privately with the relevant practitioner.
What happens next
We aim to acknowledge a complaint within three working days and provide a written response within twenty working days. If we need more time, we will explain why and tell you when to expect a response.
The person responsible for managing glōh will coordinate the response with the relevant practitioner. We will consider what happened, explain our findings and set out any proposed next steps.
If you remain concerned
If you are unhappy with our response, you can ask us to review it and explain which points remain unresolved. We will tell you about any relevant further route for your particular treatment or practitioner.
For concerns about the use of your personal information, our privacy policy explains how to contact us and your right to complain to the Information Commissioner’s Office.
A concern after treatment
A complaint process is separate from obtaining prompt advice about a possible complication. The practitioner’s aftercare instructions explain the contact arrangements for concerns after treatment.
This page was updated on 2 November 2026.